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            Close a Swarm in Lightning Experience

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            Close a Swarm in Lightning Experience

            Mark a swarm as complete from Lightning Experience. Finishing a swarm sets the end date and time and changes the status and all associated swarm members to Closed. It also frees up space on support reps’ Omni-Channel presence configurations so that they can accept more work. And it shows who’s involved in a swarm in reports.

            Required Editions

            1. From the Salesforce record page where the swarm began, select Finish Swarming. You can archive any channel created for this swarm. But channels must be manually removed from the archive in Slack if you want to reopen the swarm after archiving the channel. You can still view an archived channel, but users can no longer post to it.
            2. Select Close the swarm, and then click Next.

            You can still add members to a closed swarm. Doing so reopens the swarm, adds a new swarm request, and sets the swarm record status to In Progress.

             
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