Set Up Autonomous Scheduling in the New Agentforce Builder
Create your AI agents and set them up for success. For a simplified experience, use the
automated Salesforce Go tool to guide you through the entire setup and get you started. If you
encounter issues with the automation, you can complete the process manually.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with Field Service and Foundations, or Einstein 1 Field
Service Edition or Agentforce 1 Field Service Edition.
Set Up Customer-Initiated Scheduling for Field Service Manually in the New Agentforce Builder Customer-Initiated Scheduling is implemented using the Field Service Scheduling agent. You can use any supported messaging channel or Enhanced Chat. Common use cases include allowing customers to interact with the agent directly in the various channels, or allowing contractors and internal employees, who don’t have direct access to the org, to interact with the agent via the Partner Community.
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