Asset downtime represents a period during which an asset isn’t able to perform as
expected. Downtime periods include planned activities, such as maintenance, and unplanned events,
such as mechanical breakdown. Asset Downtime Periods have the following fields. Some fields may
not be visible or editable depending on your page layout and field-level security
settings.
Required Editions
Available in: both Salesforce Classic (not available in all orgs) and Lightning
Experience
The Agentforce Field Service and Operations core features, managed package, and
mobile app are available in Enterprise, Unlimited, and Developer
Editions.
Field Name
Description
Asset Downtime Period Number
The unique number of this asset downtime period record.
Asset
The asset this asset downtime period applies to.
Description
The description of this asset downtime period.
Downtime Type
The type of this asset downtime period. Possible values are:
Planned
Unplanned
End Date
The date when this asset downtime period ended.
Outside Uptime Calculation Period
Whether this asset downtime period is excluded from the calculation of accumulated
downtime and accumulated unplanned downtime, and therefore not included in availability and
reliability calculations.
Start Date
The date when this asset downtime period started.
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