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Agentforce Field Service and Operations

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Agentforce Field Service and Operations

Asset Service Prediction

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Asset Service Prediction

Asset Service Prediction (ASP) harnesses the power of predictive analytics to forecast the probability of future work orders based on historical repair data from Salesforce Field Service. ASP delivers actionable insights, enabling technicians to achieve one-and-done service by addressing current and anticipated issues during a single visit. This approach saves on truck rolls, reduces asset downtime, and ultimately enhances customer satisfaction.

Required Editions

Available in: Lightning Experience in Connected Assets with Field Service enabled.

To purchase the Connected Assets add-on license, contact your Salesforce account executive.

Asset Service Prediction Considerations
Learn about the Asset Service Prediction limitations and considerations.
Set Up Asset Service Prediction
Use the guided setup to install and configure Asset Service Prediction.
Review Einstein Predictions for Asset Service Prediction
Review batch data transformations, model predictions, and metrics in Einstein Studio to better understand how your data is being used and how your models are performing.

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