Set Up Customer Outreach for Autonomous Scheduling in Field Service in the Legacy Agentforce Builder
Create agents, messaging components, and flows. Then, route your conversations to the
appropriate agent.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, Unlimited, and
Developer Editions with Field Service and Foundations, or Einstein 1 Field
Service Edition or Agentforce 1 Field Service Edition.
Create the Messaging Components for Customer Outreach in the Legacy Agentforce Builder Set up a messaging component for every message that you want to send to your customers. If you’re using both Rebooking and Asset Maintenance, you’ll need 4 messaging components: one for the initial message and another one for the reminder message for each path.
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