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            Sample Utterances for Field Service Customer-Initiated Scheduling with Agentforce in the Legacy Agentforce Builder

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            Sample Utterances for Field Service Customer-Initiated Scheduling with Agentforce in the Legacy Agentforce Builder

            These utterances are examples of ways to trigger Autonomous Scheduling. Your customers aren’t required to use these exact phrases. They can use natural language, which Agentforce understands. You can use these utterances to see how the agent works in Agentforce Builder.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with Field Service and Foundations, or Einstein 1 Field Service Edition or Agentforce 1 Field Service Edition.

            Book a new appointment

            • "The air conditioner in my bedroom isn’t working. I would like to schedule a repair."
            • "There’s an issue with my washing machine and I need a technician."
            • "I need to fix my broken fridge."
            • "My car isn't turning on and I need you to send someone to fix it."
            • “My new TV has arrived and I want someone to come and install it.”

            Cancel an appointment

            • “I want to cancel my appointment”
            • “Cancel my upcoming appointment”
            • “I don’t need the appointment that I scheduled anymore.”
            • “Something came up, and I need to cancel my appointment immediately.”
            • “I don't need the service that I asked for anymore”

            Get information about an appointment

            • “What time is my appointment scheduled for?“
            • “When is my technician supposed to arrive?”
            • “When is my next scheduled visit?”
            • “Which appointments do I have booked?”
            • “What day is my appointment?”

            Reschedule an appointment (customer)

            • “I just realized that I won’t be home at the time of my booked appointment. Can you help me reschedule it?”
            • “I need to move my current appointment to the next available slot.”
            • “I won’t be available for my scheduled appointment. Can we rebook it?”
            • “Is there an earlier time available for my appointment?”
            • “I need to reschedule my appointment for a later date.”

            Rebook an appointment from the Agentforce Panel (dispatcher)

            • “Rebook all of John Cash’s and Jenny Chan’s appointments that are scheduled for today”
            • “Rebook all appointments taking place tomorrow in the North Los Angeles and East Los Angeles territories”
            • “Reschedule all installation appointments scheduled for today”
            • “Reschedule Emma Fox’s TV installation that’s scheduled for tomorrow”
             
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