Build Your Agentforce for Field Service Mobile Experience
Review the standard subagents and create your own as needed. Add standard or custom
agent actions to your subagents according to your business needs.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with the Einstein for Field Service add-on. Also available in Einstein 1
Field Service Edition.
To purchase the Einstein for Field Service add-on,
contact your Salesforce account executive.
Available on the Field Service mobile app for Android and iOS for users with the
Field Service Mobile license. Also available for Experience Site users using the Field
Service mobile app.
Setup for Einstein generative AI is available in Lightning Experience.
Setup for Agentforce is available in Lightning Experience.
The Field Service core features and managed package are available in
Enterprise, Performance, Unlimited, and Developer
Editions.
To access Field Service mobile work template, users need the Agentforce Employee
Agent add-on license.
Note Consider the limitations of an LLM when developing your custom action use
cases. Generative AI results can vary. For example, LLMs struggle with mathematical operations.
If you’re building a custom action that performs mathematical operations, consider using a
preexisting field, formula field, flow, or Apex to do the math and then return the results to the
prompt.
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