Loading
Upcoming Mandatory Changes to Public Key Infrastructure (PKI)Read More
Agentforce Field Service and Operations
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Create a Job Profile for Shifts

          Create a Job Profile for Shifts

          With Field Service, you can describe different kinds of shifts by using a job profile. To indicate the experience or expertise required for a job, add skills to the job profile. Job profiles and related skill requirements are referenced when you’re using shift-assignment tools, such as the Get Candidates shift scheduling action, or when you’re assigning shifts in bulk. For example, a healthcare company can use job profiles to differentiate shifts that require on-call nurse practitioners from social workers or therapists.

          Required Editions

          Available in: Lightning Experience
          The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
          User Permissions Needed
          To view, create, and update shifts and job profiles View, create, and edit on Shifts, Job Profiles, Service Territories, Service Resources, Service Territory Memberships
          1. From the App Launcher, click Job Profiles.
          2. Click New.
          3. Enter a name and description for the job profile.
          4. Associate skills with the job profile.
            1. In the Related tab, next to Skill Requirements, click New.
            2. Select the skill and skill level that are required for the job profile. The skills available are based on your settings in Setup. You can also create skills.
            3. Click Save.
            To continue adding skills, repeat these steps.
          5. Click Save.
           
          Loading
          Salesforce Help | Article