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Discover Field Service Features with My Service Journey
Explore the My Service Journey app and discover features tailored to your specific field service goals.
Navigate Field Service capabilities through the interactive tiles in My Service Journey. Each tile opens a dedicated page that features product and licensing details, KPIs, essential resources, and implementation best practices.
My Service Journey offers several ways to filter capabilities, including by business goal, service area, or edition. You can also view Quick Win capabilities—those with no or low implementation barriers—to get started right away. Any user in Enterprise, Unlimited, or Developer edition can access My Service Journey in the App Launcher.
When exploring field service capabilities, follow the links to Salesforce Go for a centralized hub of content, feature setup and configuration, and usage tracking.
Click Journey Map to explore prescriptive capabilities across three phases: foundation, optimize, and elevate. Capabilities are organized into progressing initiatives to increase productivity and self-service. As you complete capabilities, your status is updated on the map.
You can select capabilities as favorites or share them with members of your team. If you find a capability you'd like to request access to, reach out to your Salesforce account executive directly in My Service Journey.
