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            Product Service Campaign Fields

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            Product Service Campaign Fields

            Product service campaigns and product service campaigns line items have the following fields. Sometimes you can't see or edit certain fields because of your page layout and field-level security settings.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

            Product Service Campaign

            Product service campaign defines the activities to be performed on a product, such as a product recall for safety issues or product defects.

            Field Name Description
            Description The description of the product service campaign.
            End date The date that the product service campaign ends on.
            Owner The owner of the product service campaign.
            Priority

            The priority of the product service campaign. Available values are:

            • Critical
            • High
            • Medium
            • Low
            Product The product associated with this product service campaign.
            Product service campaign name The name of the product service campaign.
            Start date The date that the product service campaign starts on.
            Status

            The status of the product service campaign. The picklist includes the following values, which can be customized:

            • New—Product service campaign created, but there’s no activity yet.
            • In Progress—Product service campaign began.
            • On Hold—Work is paused.
            • Completed—Work is complete.
            • Cannot Complete—Work couldn’t be completed.
            • Closed—All work and associated activity is complete.
            • Canceled—Work is canceled, typically before any work began.
            Status category

            The category that each status value falls into. The Status Category field has eight default values: seven values that are identical to the default Status values, and a None value for statuses without a status category.

            If you create custom Status values, you must indicate which category it belongs to. For example, you create a Waiting for Response value and decide that it belongs in the On Hold category.

            To learn which processes reference Status Category, see How are Status Categories Used?
            Type

            The type of the product service campaign. The picklist includes the following values, which can be customized:

            • Modification—The asset requires an on-site alteration.
            • Recall—The asset must be returned to the manufacturer for modification or upgrade.
            • Service—The asset requires service.
            • Upgrade—The asset requires updating.
            Work type The work type associated with the product service campaign order. When a work type is selected, the product service campaign automatically inherits the work type’s Duration, Duration Type, and required skills.

            Product Service Campaign Item

            Represents a product service campaign's asset.

            Field Name Description
            Asset The asset associated with the product service campaign item.
            Product The product associated with this product service campaign item.
            Product service campaign The item’s parent product service campaign record.
            Product service campaign item number The ID of the product service campaign item.
            Status

            The status of the product service campaign. The default values are:

            • New—Product service campaign created, but there’s no activity yet.
            • In Progress—Product service campaign began
            • On Hold—Work is paused.
            • Completed—Work is complete.
            • Cannot Complete—Work couldn’t be completed.
            • Closed—All work and associated activity is complete.
            • Canceled—Work is canceled, typically before any work began.
            Status category

            The category that each status value falls into. The Status Category field has eight default values: seven values that are identical to the default Status values, and a None value for statuses without a status category.

            If you create custom Status values, you must indicate which category it belongs to. For example, you create a Waiting for Response value and decide that it belongs in the On Hold category.

            To learn which processes reference Status Category, see How are Status Categories Used?
             
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