Return Order Fields
Return orders and return order line items have the following fields. Sometimes you can't see or edit certain fields because of your page layout and field-level security settings.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
Return Order
Return orders track the return or repair of products and inventory.
| Field Name | Description |
|---|---|
| Account | The account associated with the return order. |
| Case | The case associated with the return order. |
| Contact | The contact associated with the return order. |
| Description | Notes or context about the return order. |
| Destination Location | The location where the items are being returned to. For example, if the return order tracks the return of products from a mobile worker’s van to a warehouse, the warehouse is the destination location. |
| Expected Arrival Date | The date when the items are expected to arrive at the destination location. |
| Order | The order associated with the return order. When you associate a return order with an order, you can associate the return order’s line items with order products. |
| Owner | The owner of the return order. |
| Product Request | The product request associated with the return order. When you associate a return order with a product request, you can associate the return order’s line items with the product request’s line items. A return order can be related to a product request if the return order tracks the return of unused products or products to be repaired or replaced. For example, a mobile worker creates a product request for three motors to prepare for a field visit. If the worker finds that only two motors are needed, they can create a return order to return the third to the original location and list the product request in this field. |
| Product Service Campaign | The product service campaign associated with the return order. |
| Return Order Number | (Read only) Auto-generated number identifying the return order. |
| Returned By | The user returning the items. |
| Ship From Address | The return shipping address. This address tracks the location of the items at the start of the return or repair. For example, if a customer is returning an item, the Ship From address is the customer’s address. |
| Shipment Type | The type of shipment associated with the return order. Available values are:
|
| Source Location | The items’ location at the start of the return or repair. For example, if the return order tracks the return of products from a mobile worker’s service vehicle to a warehouse, the service vehicle is the source location. |
| Status | The status of the return order. Available values are:
|
Return Order Line Item
| Field Name | Description |
|---|---|
| Asset | The asset associated with the return order line item. One or more of the following fields must be completed: Asset, Order Product, Product, Product Item, and Product Request Line Item. |
| Description | Notes or context about the return order line item. |
| Destination Location | The location where the items are being returned to. For example, if the return order tracks the return of products from a mobile worker’s van to a warehouse, the warehouse is the destination location. |
| Order Product | The order product associated with the return order line item. One or more of the following fields must be completed: Asset, Order Product, Product, Product Item, and Product Request Line Item. |
| Processing Plan | Indicates the preferred fate of the items following their return. Available values are:
|
| Product | The product item representing the location of the product at the start of the return. One or more of the following fields must be completed: Asset, Order Product, Product, Product Item, and Product Request Line Item. |
| Product Item | The product item associated with the return order line item. One or more of the following fields must be completed: Asset, Order Product, Product, Product Item, and Product Request Line Item. |
| Product Request Line Item | The product request line item associated with the return order line item. One or more of the following fields must be completed: Asset, Order Product, Product, Product Item, and Product Request Line Item. |
| Product Service Campaign | The product service campaign associated with the return order. |
| Product Service Campaign Item | The product service campaign item associated with the return order. |
| Quantity Returned | The quantity of items being returned. If multiple types of products are being returned, track each product in a different return order line item. |
| Quantity Unit of Measure | Units of the returned items, for example, kilograms or liters. Quantity Unit of Measure picklist values are inherited from the Quantity Unit of Measure field on products. |
| Reason for Return | The reason the items are being returned. Available values are:
|
| Repayment Method | The method used to reimburse the customer or owner for the items being returned. Available values are:
|
| Return Order | The return order that the return order line item belongs to. |
| Return Order Line Item Number | (Read only) Autogenerated number that identifies the return order line item. |
| Source Location | The items’ location at the start of the return or repair. For example, if the return order tracks the return of products from a mobile worker’s service vehicle to a warehouse, the service vehicle is the source location. |
