Work in the Field Service Scheduling Console

This is a Field Service managed package feature.

Note As of Summer '26, the Scheduling Console replaces the Classic Dispatch Console. For information about the original dispatching interface, see Work in the Field Service Classic Dispatch Console.

Watch the video to see how the Scheduling Console transforms dispatchers from reactive schedulers into strategic orchestrators.

Important The Scheduling Console is available only when you’re using Enhanced Scheduling and Optimization.

Note

• The Scheduling Console is available to Experience Cloud site users. LWR sites aren't supported.
• The Scheduling Console doesn't support Government Cloud environments.

Built using Lightning Web Components and developed with extensive customer input, the Scheduling Console features an intuitive, sleek UI that reduces cognitive load and ensures easy navigation. To maximize output, the console supports high-performance workflows and multi-screen configurations, allowing dispatchers to manage dynamic Field Service environments with fewer clicks and zero friction. This efficiency is underpinned by a powerful Core Java and GraphQL backend that delivers a lightning-fast experience, utilizing server-side filtering and lazy loading to maintain rapid responsiveness even when processing thousands of service appointments and service resources simultaneously.

Note Field Service is now Agentforce Field Service and Operations. In some cases, we still use Field Service to refer to this product area in Salesforce applications and documentation.

• Get Started with the Scheduling Console
  The Scheduling Console is the new dispatching workspace for Field Service, built to replace the Classic Dispatch Console. The two consoles can coexist during the transition period, giving you time to migrate before the Classic Dispatch Console is retired.
• Set Up the Scheduling Console
  Set up the Scheduling Console using Salesforce Go or by completing the steps manually. Salesforce enables the Scheduling Console for you.
• Migrate Service Appointment Lists
  Migrate your existing custom service appointment lists from the Classic Dispatch Console to the Scheduling Console. The migration copies your lists and doesn't affect the originals.
• Customize the Scheduling Console
  Adjust the layout, features, and policies of the Scheduling Console to give dispatchers the tools they need to work efficiently.
• Custom Actions in the Scheduling Console
  Extend the Scheduling Console with custom actions that give dispatchers quick access to org-specific automations and workflows directly from the Gantt, service appointment list, map, and console header.
• Features of the Scheduling Console
  Learn how the Scheduling Console works in Agentforce Field Service and Operations (formerly Field Service).
• Actions in the Scheduling Console
  Learn about the actions available in the Scheduling Console to manage service appointments, service resources, and resource absences.
• Service Appointment List in the Scheduling Console
  View service appointments in the Scheduling Console using a standard list view that supports global search and other functionalities.
• Map Views and Routes in the Scheduling Console
  The map in the Scheduling Console gives dispatchers a clear geographical view of service resources and service appointments, with routes displayed directly.
• Popovers in the Scheduling Console
  Popovers consolidate key information and actions into one unified view, giving dispatchers quick access to service resource details without navigating away.
• Optimization in the Scheduling Console
  Use optimization to automate scheduling decisions, resolve conflicts, and maximize resource efficiency directly from the Scheduling Console.
• Activity Tracker in the Scheduling Console
  The Activity Tracker gives dispatchers a centralized, real-time view of all scheduling and optimization processes running in the Scheduling Console, so they can stay informed and in control while continuing their dispatching work.