Loading
Upcoming Mandatory Changes to Public Key Infrastructure (PKI)Read More
Salesforce Enforces New Security Requirements in Summer 2026Read More
Agentforce Field Service and Operations
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Set Up Maintenance Work Rules

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Field Service and Operations

            Set Up Maintenance Work Rules

            For Salesforce orgs created before the Spring ’21 (230) release, setup is required to take full advantage of Field Service maintenance work rules.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
            • In permission sets or profiles,
              • enable the Maintenance Work Rule tab.
              • enable Field Level Security on Maintenance Plan and Maintenance Asset fields on the Maintenance Work Rule for profiles.
            • Add the Maintenance Work Rule related list to the maintenance plan and maintenance assets page layout.
            • On the Maintenance Work Rule page layout, click Maintenance Asset properties in the Maintenance Work Rule Detail section and uncheck Required in the Field Properties for Maintenance Asset.
             
            Loading
            Salesforce Help | Article