Upcoming Mandatory Changes to Public Key Infrastructure (PKI)

Salesforce Enforces New Security Requirements in Summer 2026

Agentforce Field Service and Operations

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Agentforce Field Service and Operations

Shift Template Fields

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Shift Template Fields

Shift templates have the following fields. Some fields may not be visible or editable depending on your page layout and field-level security settings.

Required Editions

Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience

The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

Shift Templates

Field Name	Description
Active	Marks the shift template active.
Background Color	Color code shifts by adding a background color in hexadecimal format.
Description	Notes or context about the shift template.
Duration	The duration in hours of the shift.
Job Profile	The job profile assigned to the shift.
Non-Standard	Marks a shift as non-standard, such as evening or on-call shifts.
Owner Name	The owner of the shift template.
Shift Template ID	(Read only) The ID of the shift template.
Shift Template Name	The name of the shift template.
Start Time	The shift’s start time.
Time Slot Type	Sets the shift's time slot type, either Normal or Extended. If no time slot type is selected, shifts created from the template are marked Normal.