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            Create Shift Templates

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            3. Agentforce Field Service and Operations

            Create Shift Templates

            Use shift templates to help manage your team’s schedule. Store the details of commonly used shifts such as the duration, start time, and job profile.

            Required Editions

            Available in: Lightning Experience
            The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
            User Permissions Needed
            To view, create, and update shift templates

            View, create, and edit on Shift Templates,

            AND

            View on Job Profiles, Service Territories
            1. From the App Launcher, click Shift Templates.
            2. Click New.
            3. Enter a name and description for the template.
            4. Enter the start time and duration.
            5. Optionally, select a job profile.
            6. Save the template.
              New shift template screen

            See Also

             
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