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Agentforce Field Service and Operations
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          Assign and Update Field Service Shifts

          Assign and Update Field Service Shifts

          In Field Service, make sure that shifts are staffed by assigning them to a service resource. You can assign shifts individually or update the assignee and status in bulk.

          • Find Shift Candidates
            Find the right service resources for a specific shift using the Shift Get Candidates action. With this action, you can assign the best available resources according to your scheduling rules and objectives.
          • Assign Shifts and Update the Status in Bulk
            Save time and effort with mass updates for shifts. Quickly assign a group of shifts to service resources who are matched based on your business’ shift scheduling rules and their own shift scheduling preferences.
           
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