Warranty Fields
Warranty terms, product warranty terms, and asset warranties have the following fields. Your page layout and field-level security settings can hide some fields and prevent you from editing others.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
Warranty Term
Warranty terms let you define the labor, parts, and expenses covered, along with any exchange options provided to rectify issues with products.
| Field Name | Description |
|---|---|
| Active | Defines whether the warranty term is active. |
| Code | A code or other identifier associated with this warranty term. |
| Description | Description of the warranty term. |
| Effective Start Date | Date when the warranty term became available:
|
| Exchange Type | The type of exchange offered:
|
| Exclusions | Description of any exclusions. |
| Expenses Covered | (Required) The percentage of expenses covered. |
| Expenses Covered Duration | (Required) The period that expenses are covered for. |
| Expenses Covered Unit of Time | (Required) The time measurement for expenses covered duration:
|
| Labor Covered | (Required) The percentage of labor covered. |
| Labor Covered Duration | (Required) The period that labor is covered for. |
| Labor Covered Unit of Time | (Required) The time measurement for labor covered duration:
|
| Owner | Warranty term owner. |
| Parts Covered | (Required) The percentage of parts covered. |
| Parts Covered Duration | (Required) The duration that parts are covered for. |
| Parts Covered Unit of Time | (Required) The time measurement for parts covered duration:
|
| Price Book | The price book item associated with this warranty term. |
| Transferable | Defines whether the warranty can be transferred to a new owner. |
| Warranty Duration | The duration of the warranty offered by this term. |
| Warranty Term Name | The name of the warranty term. |
| Warranty Type | The type of warranty:
|
| Warranty Unit Of Time | The time measurement for warranty duration:
|
Product Warranty Term
A product warranty term identifies a warranty term that applies to a product or product family to create a standard warranty. When an asset is installed, it picks up the standard warranty terms defined for its product or product family.
| Field Name | Description |
|---|---|
| Covered Product Family | (Required if Covered Product isn’t defined.) The product family that the warranty term applies to. |
| Covered Product | (Required if Covered Product Family isn’t defined.) The product that the warranty term applies to. |
| Product Warranty Term Number | (Read Only) The identifier for this product warranty term. |
| Warranty Term | The warranty term. |
Asset Warranty Term
An asset warranty term lets you record any exclusions and extensions to a standard warranty term for an asset.
| Field Name | Description |
|---|---|
| Asset | The asset this warranty term applies to. |
| Asset Warranty Number | (Read Only) The identifier of the asset warranty record. |
| End Date | The date when the warranty term expires. |
| Exchange Type | The type of exchange offered. |
| Exclusions | Description of any exclusions. |
| Expenses Covered | The percentage of expenses covered. |
| Expenses Covered End Date | The date when cover for expenses ends. |
| Labor Covered | The percentage of labor covered. |
| Labor Covered End Date | The date when cover for labor ends. |
| Parts Covered | The percentage of parts covered. |
| Parts Covered End Date | The date when cover for parts ends. |
| Price Book | The price book item associated with this warranty term. |
| Start Date | The date when cover under this warranty term starts. |
| Transferable | Defines whether the warranty can be transferred to a new owner. |
| Warranty Term | The warranty term this asset warranty term extends. |
| Warranty Type | The type of warranty. |
