View Workforce Availability in the Work Capacity Dashboard
The dashboard includes two reports related to work capacity availability.
Required Editions
Available in: both Salesforce Classic (not available in all orgs) and Lightning
Experience
The Agentforce Field Service and Operations core features, managed package, and
mobile app are available in Enterprise, Unlimited, and Developer
Editions.
Total Availability by Day
Use the report to:
See how many available hours your workforce has each day in all service territories.
Identify trends and seasonal behavior by analyzing historical availability.
Ensure your workforce has the required work capacity by using future predictions.
Availability by Service Territory
Use the report to:
See how many available hours your workforce has in each service territory on specific
dates.
Compare the workforce availability across different Service Territories.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
