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            Work Capacity Limit Fields

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            Work Capacity Limit Fields

            Work Capacity Limits have the following fields.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
            Field Name Description
            Active Indicates whether the work capacity limit is active or inactive. When creating a record, save the record, and then activate it. You can't update fields in an active record.
            Description Description of the work capacity limit.
            End Date End date of the work capacity limit. If no End Date is set this work capacity limit is without an expiration date.
            Field Value The value of Service Appointment Field, the work-specific criteria of the capacity limit.
            Field Value Display Name The workstream display name of Field Value.
            Friday Indicates whether the limitation is applied on Fridays.
            Limit Number A unique identifying number.
            Limit Override Policy Defines the relaxation behavior that determines the limit override policy for this limit if the limit override policy is set per limit in Field Service Settings. If the limit override policy isn’t set per limit, this value is ignored.
            Limitation Units Unit of the Limitation Value.
            Limitation Value

            If the Limitation Units is Hours, Limitation Value is the threshold that represents how many hours of total work capacity can be scheduled for a specific workstream in a service territory. Enter the number of hours for the daily limitation as a whole number.

            If the Limitation Units is Percentage, this threshold represents the percentage of the total work capacity that can be scheduled for a specific workstream in a service territory. Enter the percentage for the daily limitation as a whole number.
            Monday Indicates whether the limitation is applied on Mondays.
            Owner ID of the creator of the work capacity limit.
            Saturday Indicates whether the limitation is applied on Saturdays.
            Service Appointment Field Work-specific criteria used to define the capacity limit for the workstream. The service appointment field is set for the organization when the first work capacity limit instance is created.
            Service Territory ID of the service territory of the work capacity workstream for which the limit is defined.
            Service Territory Limit Apply this work capacity limit to the entire service territory.
            Start Date The start date of the Work Capacity Limit.
            Sunday Indicates whether the limitation is applied on Sundays.
            Thursday Indicates whether the limitation is applied on Thursdays.
            Time Period Duration for defining the capacity limitation on the workstream in the service territory.
            Tuesday Indicates whether the limitation is applied on Tuesdays.
            Wednesday Indicates whether the limitation is applied on Wednesdays.

            See Also

             
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