Work Capacity Usage (WCU)

WCU records are updated in real time. When a relevant service appointment is scheduled, rescheduled, or changed in a way that affects its relevance to the limit, the WCU record is updated.

When you deactivate or delete a WCL, all WCU records related to future dates are deleted.

To show the Work Capacity Usages list view, from the App Launcher, find and select Work Capacity Usages.

The Work Capacity Usages list view includes the currently active WCLs. It shows the service appointment limit criteria and the time consumed in hours and minutes. If Average Travel Time (in minutes) is defined for the service territory, consumption includes travel time.

This view lets you compare the planned limit versus actual scheduled consumption per service territory, day, and type of work. From the WCU list view, you can change the daily limit. You can also change the daily limit from the WCU object via API, the WCU form, and the Summary tab daily view. You can only update the daily limit if service appointments are scheduled for this date. You can’t update the daily limit if the limit is overridden, or not enforced. If the limit changes in the WCL object, any changes you made via the WCU object are overridden. Changes made to the daily limit in the WCU object don't change the WCL object.