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            Employee Confidential Reporting Subagent

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            Employee Confidential Reporting Subagent

            Handle the secure detection, classification, and reporting of confidential concerns such as harassment, discrimination, and misconduct.

            Required Editions

            View supported editions.
            User Permissions Needed
            To enable agents in Salesforce:

            Manage AI Agents AND Employee Service: Agentforce

            OR

            Customize Application
            To build and manage HR service agents:

            Manage Agentforce Service Agents AND Manage AI Agents

            OR

            Customize Application

            Topic Details

            This topic contains potentially sensitive actions. To use this topic, customize this action according to your business’s security requirements. See Maintain Trust with Agentforce Actions.

            API Name inappropriate_content
            Included Agent Tools

            Getting Items in Picklist

            Creating of Confidential Case

            Examples of Utterances Classified to This Subagent

            • "I need to report someone for harassment."
            • "I am being discriminated against and want to file a complaint."
            • "I want to report a workplace safety concern privately."
            • "Someone is being toxic and offensive in my department."
            • "I need to speak to HR about a confidential misconduct issue."

            Considerations

            • To handle organization-specific keywords or unique reporting scenarios, override the default topic with custom instructions so the agent understands workplace nuances and routes confidential reports that standard guardrails might otherwise block.
              • If you override or recreate this topic, set the API Name to inappropriate_content. This identifier is required to bypass standard AI safety blocks.
              • In the Scope field, paste the categories to capture (for example, violence, harassment, bias, or offensive language) so the agent can identify the correct triggers.
              • Configure the instructions to initiate the confidential case flow when the topic is triggered.
              • Manually add the Getting Items in Picklist action to categorize the issue and the Create Confidential Case action to route the report to authorized specialists.
            • To route confidential conversations from the agent to a human specialist, override your standard escalation flow or merge the logic from the Escalate Confidential Complaint flow into your existing configuration.
             
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