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            Get Picklist Items Tool

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            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Get Picklist Items Tool

            Retrieves standardized categories to gather specific data during the conversation before a confidential case is created.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition with Employee Service
            User Permissions Needed  
            To build and manage Service Agents:

            Manage Agentforce Service Agents AND Manage AI Agents

            OR

            Customize Application

            Tool Details

            To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.

            API Name Get Picklist Items
            Tool Type Standard
            Reference Tool Type Invocable Tool
            Inputs Field Name, Object Name
            Outputs Picklist Values
            Does this tool execute one or more prompt templates? No

            Examples of Utterances that Trigger This Tool

            • “Show me the categories for filing a complaint.”
            • "What kind of issues can I report here?"
             
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            Salesforce Help | Article