Update the Data Cloud Salesforce Connector Permission Set

Update the Data Cloud Salesforce Permission Set to enable Service Cloud object settings and system permissions.

Note The Service Cloud object settings and system permissions may already be enabled, making these steps a checklist to ensure the Data Cloud Salesforce Connector is set up correctly.

1. From Setup, in the Quick Find box, enter users, and then select Permission Sets.
2. Click Data Cloud Salesforce Connector.
3. Select Object Settings.
4. Click Cases and then click Edit.
5. For Business Hours and Closed When Created, select Read Access and save.
6. Click Object Settings and select Survey Subjects
7. Click Edit.
8. Under Object Permissions, select View All Records, and save.
9. Click Permission Set Overview and select System Permissions.
10. Click Edit, select View Roles and Role Hierarchy, and save.