From the object management settings for incidents, go to Page Layouts.
Select Incident Layout.
Add the Entitlement, Entitlement Process Start Time, Entitlement Process End Time, Incident
Closed, Incident Paused, Incident Paused Since, and Milestone Status fields to Incident
Details.
Save your changes.
Select Fields & Relationships. For each of the fields added to
the Incident page layout, make sure that field-level security is set to Visible to
the user profiles of your choice.
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