Loading
Ongoing maintenance for Salesforce HelpRead More
Feature degradation | Gmail Email delivery failureRead More
Service
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Customize the Incident Alerts All Tab

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Customize the Incident Alerts All Tab

            Show a custom incident list view from the Incident Alerts utility All tab. By default, an out-of-the-box All Incidents (Default) list view is shown.

            Required Editions

            You can add only public or shared list views to the Incident Alerts All tab. You can also customize the default All Incidents list view’s filters or fields to change which incidents and fields are shown to incident teams in the utility.

            1. Create a custom Incidents list view.
            2. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click Customer Service Incident Management.
            3. Under Set Up Broadcast Alert, find Add Incident Alerts Utility, and select Go to App Manager.
            4. Click the dropdown next to the console app that uses the Incident Alerts utility, then click Edit.
            5. Under Utility Items, select Incident Alerts.
            6. Under Component Properties, find All Incidents List View, and select your custom public or shared list view.
              All Incidents List View field highlighted
            7. Save your changes.
            8. Refresh the browser to see the new list view from the Incident Alerts utility.
             
            Loading
            Salesforce Help | Article