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Give Users Access to Broadcast Communications
To let users create different broadcast types, give them access to Broadcast Communications object permissions.
Required Editions
| View supported editions. |
Before you grant users access to Broadcast Communications objects, enable broadcast types.
- From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click Customer Service Incident Management.
- From the Broadcast Settings tab, find Give Users Access to Broadcast Communications, and click Go to Permission Sets.
- Select an existing incident team permission set or create one.
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Select Object Settings and grant access to the following:
Broadcast Communications To let users create broadcast communications like broadcast email and broadcast site banners, give users Create access to Broadcast Communications. Broadcast Communication Audience To let users see the broadcast communication record and the message that was sent, give users Create access to Broadcast Communication Audiences and Edit access to the broadcast communication’s Subject field. Broadcast Topics To let users set up broadcast types like broadcast site banners, give users Create access to Broadcast Topics. The user can then create a broadcast topic and assign it to networks. Broadcast Topic Collaboration Rooms To let users set up broadcast Slack messages, give users Create access to Broadcast Topic Collaboration Rooms.
To let users send broadcast Slack messages, give users Read access to Broadcast Topic Collaboration Rooms.
Broadcast Topic Groups To let users set up broadcast alerts, give users Create access to Broadcast Topic Groups.
To let users create broadcast alerts, give users Read access to Broadcast Topic Groups.
Broadcast Topic Networks To let users set up broadcast site banners, give users Create access to Broadcast Topic Networks.
To let users create broadcast site banners, give users Read access to Broadcast Topic Networks.
- To let users create a broadcast site banner, alert, or Slack message, ensure that the Run Flows system permission is enabled for the permission set.
- To let users send a broadcast Slack message, ensure that the Send Custom Notifications system permission is enabled for the permission set.
- To let users with a supported Experience Cloud license see a broadcast site banner, set the Broadcast Communication Audience sharing default to Public Read Only.
- Assign the permission set to users.
