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            Create a Broadcast Topic for Broadcast Site Banners

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            Create a Broadcast Topic for Broadcast Site Banners

            To let users create a broadcast site banner, first create at least one broadcast topic. When an incident occurs, users can then add broadcast site banners to an Experience Cloud site based on a broadcast topic.

            Required Editions

            View supported editions.

            Before you create a broadcast topic:

            If you already have a broadcast topic for your broadcast site banners, you can skip these steps and go straight to assigning it to a network site.

            1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click Customer Service Incident Management.
            2. Under Create Broadcast Topics and Assign to Network Sites, click Create & Assign.
            3. Select New.
              Create Broadcast Topic window
            4. Enter a name and description, then select a broadcast type.
            5. Select Incident Communication as the broadcast reason.
            6. Save your changes.

            After you create a broadcast topic, assign it to a network site.

             
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