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            Create a Broadcast Topic for Broadcast Alerts

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            Create a Broadcast Topic for Broadcast Alerts

            To let incident managers send a broadcast alert, first create at least one broadcast topic. When an incident occurs, incident managers can then send broadcast alerts to groups based on a broadcast topic.

            Required Editions

            View supported editions.

            Before you create a broadcast topic:

            1. Review or create groups.
            2. Create a broadcast topic type or use the default type.

            If you already have a broadcast topic for your broadcast alerts, you can skip these steps and go straight to assigning it to a group.

            1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click Customer Service Incident Management.
            2. Under Create Broadcast Topics and Assign to Group, click Create & Assign.
            3. Select New.
              Create Broadcast Topic window
            4. Enter a name and description, then select a broadcast type.
            5. Select Incident Communication as the broadcast reason.
            6. Save your changes.

            After you create a broadcast topic, assign it to a group.

             
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