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            Create a Change Request

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            Create a Change Request

            To roll out a solution to a problem and resolve an incident, create a change request.

            Required Editions

            1. From the Service Console, click the dropdown, and select Change Requests.
              Change Requests in the navigation bar
            2. Select New.
              New Change Request window
            3. Enter information such as the reviewer name or remediation plan, and then save your changes.

            After you create a change request, you can use work plans and work steps to outline the actions needed to resolve the incident.

             
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            Salesforce Help | Article