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            Create a Problem

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            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Create a Problem

            To investigate the root cause of an incident and collaborate with experts, create a problem.

            Required Editions

            1. From the Service Console, click the dropdown, and select Problems.
              Problems in the navigation bar
            2. Select New.
              New Problem window
            3. Enter the information and save your changes.

            After you create a problem, you can collaborate with stakeholders to resolve the issue.

             
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            Salesforce Help | Article