Loading
Service
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Delete a Broadcast Slack Message

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Delete a Broadcast Slack Message

            Delete a broadcast Slack message from the Slack channel, without leaving the Service Console, when an incident is resolved or no longer relevant.

            Required Editions

            View supported editions.
            • Customer Service Incident Management must be enabled.
            • Broadcast Slack messages must be enabled.
            • Broadcast topics must be assigned to Slack channels.

            You can delete only broadcast Slack messages that weren’t deleted or that didn’t previously fail to send, update, or delete.

            Deleting a broadcast Slack message doesn’t delete its broadcast communication record.

            1. Go to the incident related lists and find the Broadcast Communications related list.
            2. Find the broadcast Slack message that you want to delete. From the broadcast communication’s dropdown, select Delete Broadcast Slack Message.
            3. Click Next, and then Done.
             
            Loading
            Salesforce Help | Article