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            Diagnose the Problem

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            Diagnose the Problem

            Find an incident’s root cause.

            Required Editions

            View supported editions.
            • Create a Problem
              To investigate the root cause of an incident and collaborate with experts, create a problem.
            • Identify Problem-Related Issues
              As you work to diagnose the problem and resolve the incident, keep the complete picture in mind, track dependencies, and stay on top of possible ripple effects with related lists.
             
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