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            Enable Broadcast Emails

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            Enable Broadcast Emails

            Enable broadcast emails to let users send an email with critical information to impacted customers.

            Required Editions

            1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click Customer Service Incident Management.
            2. From the Broadcast Settings tab, enable Broadcast Email.

            After broadcast emails are enabled, optionally create or manage your contact list views and give users access to Broadcast Communications. When your users create a broadcast email, they can choose to send it to a predetermined contact list view or to case or product contacts related to the incident.

             
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            Salesforce Help | Article