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            Enable Broadcast Slack Messages

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            Enable Broadcast Slack Messages

            Enable broadcast alerts to let incident managers send disruptive in-app notifications when an incident occurs.

            Required Editions

            1. From Setup, in the Quick Find box, enter Customer Service Incident Management, and then click Customer Service Incident Management.
            2. Complete the Service for Slack app and Swarming setup.
            3. From the Customer Service Incident Management’s Broadcast Settings tab, enable Broadcast Slack Message.

            After broadcast Slack messages are enabled, optionally review which Slack channels you want to use for broadcasts, create one or more broadcast topics, and assign them to Slack channels. Then, give users access to Broadcast Communications.

             
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