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            Identify an Incident

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            Identify an Incident

            Quickly identify when a widespread customer issue occurs that involves stakeholders from multiple teams and work toward resolution with incidents.

            Required Editions

            View supported editions.
            • Create an Incident
              Create an incident record to track and identify a disruption that involves a large number of customers. Incidents are best suited to resolve wide-spread customer issues that require collaboration from multiple teams.
            • Identify Incident-Related Issues
              As you work to identify and resolve an incident, keep the complete picture in mind, track dependencies, and stay on top of possible ripple effects with related lists.
             
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