As you work to diagnose the problem and resolve the incident, keep the complete picture
in mind, track dependencies, and stay on top of possible ripple effects with related
lists.
From a problem’s Related tab, add assets affected by a widespread problem and define the
impact under Related Assets.
Track problems and incidents related to a problem
From a problem’s Related tab, add incidents or problems that are caused by or similar to the
problem.
Track cases related to a problem
From a problem’s Related tab, add cases that are the root cause of or similar to the problem.
Related problems and incidents are also visible from a case’s related issues.
Track change requests related to a problem
From a problem’s Related tab, add change requests that resolved a problem. You can also have
custom values to measure the change request’s impact.
Track swarms and swarm members related to a problem
From a problem’s Related tab, see Slack swarms and swarm members that are related to the
problem.
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