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            Notify External Stakeholders with Broadcast Communications

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            Notify External Stakeholders with Broadcast Communications

            To notify customers of an ongoing incident, use external broadcast communications such as site banners and emails.

            Required Editions

            View supported editions.
            • Send a Broadcast Email
              Send an email to customers impacted by an incident. You can send an email to a defined contact list. Or, if cases or products are attached to the incident, you can send a broadcast email to the case or product contacts.
            • Add a Broadcast Site Banner to Your Help Site
              Proactively notify customers about an ongoing incident by adding a banner to your website. You can only add a broadcast site banner to a site that doesn’t have an active banner.
            • Deactivate a Broadcast Site Banner
              When an incident is resolved, deactivate the banner to remove it from your site.
             
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