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Service

Resolve an Incident

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Resolve an Incident

After your incident management team diagnoses the problem and finds a solution, they can use change requests to let service teams facilitate the necessary steps and ensure that the problem or incident doesn’t reoccur.

Required Editions

View supported editions.

Create a Change Request
To roll out a solution to a problem and resolve an incident, create a change request.
Roll Out a Fix with Work Plans
Use a work plan and its work steps to outline a series of steps required to submit a change request and resolve an incident.

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