Loading
Feature degradation | Gmail Email delivery failureRead More
Service
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Send a Broadcast Email

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce Service

            Send a Broadcast Email

            Send an email to customers impacted by an incident. You can send an email to a defined contact list. Or, if cases or products are attached to the incident, you can send a broadcast email to the case or product contacts.

            Required Editions

            View supported editions.
            • Customer Service Incident Management must be enabled.
            • Broadcast emails must be enabled.
            1. Go to the incident related lists and find the Broadcast Communications related list.
            2. Choose how to send the broadcast email and click Next.
            3. Click New Broadcast Email.
            4. Compose the email and click Preview and Send.
            5. To send the email, click Send.
              Preview box for a broadcast email.

            See Also

             
            Loading
            Salesforce Help | Article