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            Admin Setup

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            Admin Setup

            Set up entitlements and milestones for your incident management teams.

            Required Editions

            View supported editions.
            1. Set Up an Entitlement Process for Incidents
              Enable entitlements for incidents to help support reps deliver the correct service level to your customers. Set up entitlement processes to create a customized timeline that includes all the steps (milestones) that support reps must complete to resolve an incident.
            2. Add Entitlements to Your Page Layouts
              Add entitlements fields to your Incident page layouts.
            3. Add the Milestones Component to the Incident Page Layout
              See your time-dependent steps from the incident, such as first response or incident resolution times.
             
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