Feature Disruption - Service Cloud Voice

Feature degradation | Gmail Email delivery failure

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Incident Tracking for Support Reps

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Incident Tracking for Support Reps

Use milestones and entitlements to keep customers in the loop during an incident.

Create an Entitlement for Incidents
Create an entitlement and link it to your entitlement process to resolve incidents correctly and on time.
Manage Incident SLAs with Entitlements and Milestones
Stay on top of your support Service Level Agreements when an incident occurs.

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