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            Update a Broadcast Slack Message

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            Update a Broadcast Slack Message

            To keep stakeholders informed without sending a new broadcast Slack message, update a broadcast Slack message’s incident fields to reflect the latest changes.

            Required Editions

            View supported editions.
            • Customer Service Incident Management must be enabled.
            • Broadcast Slack messages must be enabled.
            • Broadcast topics must be assigned to Slack channels.

            You can update only broadcast Slack messages that weren’t deleted or that didn’t previously fail to send, update, or delete.

            1. Go to the incident related lists and find the Broadcast Communications related list.
            2. Find the broadcast Slack message that you want to update. From the broadcast communication’s dropdown, select Update Broadcast Slack Message.
            3. Review the updated message, click Next, and then Done.
             
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