Automatically synchronize your IT hardware asset and configuration item records by mapping fields and establishing a definitive source of truth. The framework resolves data conflicts and processes bidirectional field updates without manual data entry. Defining data ownership at the field level keeps records aligned, reduces data drift, and prevents infinite update loops.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Asset and Configuration Item Field Synchronization Field-level synchronization aligns your IT Hardware Asset Management and Configuration Management Database (CMDB) records seamlessly. Bidirectional event-driven synchronization resolves data conflicts, translates values, and stops infinite update loops. This framework makes sure that IT fulfillers always find accurate inventory details.
Map Asset and Configuration Item Fields Keep your IT Hardware Asset Management and Configuration Management Database (CMDB) records aligned with event-driven, bidirectional synchronization. Map corresponding fields, establish a source of truth, and configure field value translations to resolve data conflicts between systems.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
