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Change Advisory Board for IT Services
A change advisory board (CAB) reviews and evaluates change requests before implementation.
Use CAB to centralize and manage change approvals by bringing stakeholders, schedules, and decisions into a single workflow. Change Advisory Boards reduce approval delays, improve accountability, and provide a complete audit trail for every change request.
A CAB brings together roles and records to manage change approvals.
| CAB Element | Purpose |
|---|---|
| Change owner | Creates change requests for CAB review. |
| CAB manager | Defines CABs, schedules meetings, and manages approvals. |
| CAB definition | Stores CAB configuration details, including CAB manager, active status, associated meetings, and related change requests. |
| CAB meeting | Stores meeting details such as meeting status, start and end date, agenda, notes, and related change requests. |
| CAB request | Tracks CAB review and meeting assignment information for a change request. |
| CAB meeting review process | Supports review discussions, risk assessment, impact evaluation, and approval recommendations during CAB meetings. |
| CAB approval process | Starts automatically when a change request is assigned to a CAB meeting. |
| IT Service Calendar | Displays scheduled CAB meetings alongside other service events. |
| Notifications | Keep stakeholders informed of meeting updates and approval actions, and admins can configure them using event-based or Service Level Agreement (SLA)-based approaches. |
- Change Advisory Board Permissions for IT Services
Assign permission sets to users based on their CAB roles and responsibilities. - Configure Change Advisory Board for IT Services
Turn on the required settings for the Change Advisory Board (CAB) to manage change approvals effectively.
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