Loading
Upcoming Mandatory Changes to Public Key Infrastructure (PKI)Read More
Salesforce Enforces New Security Requirements in Summer 2026Read More
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            Change Request Dashboard for IT Services

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce IT Service

            Change Request Dashboard for IT Services

            The Change Request Dashboard for IT Services provides actionable insights into all change requests across the system. The dashboard enables change managers to monitor open and closed changes, track incidents induced by change, review average processing times, and analyze change types and outcomes.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            Note
            Note Data may appear incomplete if access to required fields or configurations is missing.

            Additionally, the dashboard includes interactive widgets and list views that show change requests under each category. You can customize these reports to suit your specific organizational needs. For customization guidance see Dashboards.

            The dashboard answers these questions.

            Change Requests Overview

            • What’s the total number of change requests currently in open status?
            • What’s the total number of change requests that have been closed?
            • How many change requests have resulted in incidents?
            • What is the average processing time (in days) for change requests to close?
            • How does the processing time vary across different change types?

            Change Requests Breakdown

            • What is the distribution of change requests by type (Standard, Normal, Emergency)?
            • What is the breakdown of approved vs rejected change requests?

            Change Requests by Status

            • How many change requests are currently pending approval?
            • How many change requests are scheduled for implementation?
            • How many emergency change requests are open?
            • How many change requests have been rejected?
            change management dashboard
             
            Loading
            Salesforce Help | Article