The Configuration Management Database (CMDB) permission sets provide different levels
of access. The number of permission set licenses in your Salesforce org depends on your license
configuration and on how your solution is packaged. Permission set licenses entitle users to
access features that aren’t included in their user licenses.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Included Permissions
CMDB Permission Sets
IT Service Configuration Item Owner
IT Service Configuration Item Reader
IT Service Configuration Item Type Manager
IT Service Configuration Item Type Reader
IT Service Related Records Reader
View configuration items
Yes
Yes
No
No
No
Create or edit configuration items
No
No
No
No
No
Own and manage assigned configuration items
Yes
No
No
No
No
View configuration item types
No
No
No
Yes
No
Create or manage configuration item types
No
No
Yes
No
No
View related records (Incident, Problem, Change, Release)
No
No
No
No
Yes
The permission sets give access to these CMDB objects:
Configuration Item
Configuration Item Type
Configuration Item Attributes
Configuration Item Attribute Set
Configuration Item Relationship
Related Record Link
Additional Permission Sets
Permission Set Group
Purpose
IT Service Configuration Item Owner
Grants access to create and manage assigned configuration items and related
records
IT Service Configuration Item and Asset Discovery Manager
Grants access to create, manage, and view configuration items, configuration
item types, and related relationships in CMDB.
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