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Incident Management Permissions for IT Services
Assign permission sets or permission set groups to manage incidents, propose major incidents, and handle associations with change requests, problems, and releases.
You can assign permissions as either permission sets or permission set groups:
| Option | What it Provides | How to Assign |
|---|---|---|
| Permission sets | Access to specific objects, fields, and features. | Add permission sets to users individually, based on their role. |
| Permission set groups | A bundled set of related permission sets aligned to a role. | Assign a permission set group to the user for role-based access. |
Permission Sets
These permission sets are available for Incident Management.
| Permission Set | Description |
|---|---|
| Incident Manager | Performs actions on incidents and major incident candidates. |
| Incident Fulfiller | Analyzes incidents and proposes a major incident candidate. |
| Major Incident Manager | Performs actions on incidents, major incident candidates, and problems. |
| IT Service Incident and Change Request Associator | Gives users access to add or remove incidents and change association records for IT services. |
| IT Service Incident and Problem Associator | Gives users access to add or remove incidents and problem association records for IT services. |
| IT Service Incident and Release Associator | Gives users access to add or remove incidents and release association records for IT services. |
| IT Service Major Incident Proposer | Gives users access to propose major incidents for IT services. |
| IT Service Incident Associations Resolver | Gives users access to resolve incident association records for IT services. |
| IT Service Release Associations Viewer | Gives users access to view release association records for IT services. |
| IT Service Incident and Release Associator | Gives users access to add or remove incidents and release association records for IT services. |
| IT Service Change Request Associations Resolver | Gives users access to resolve change association records for IT services. |
Permission Set Groups
To simplify role-based access, use these predefined permission set groups.
| Permission Set Group | Description |
|---|---|
| IncidentManagerPSG | Combines permission sets that managers can use to perform actions on incidents, resolve associations, propose major incidents, and manage associations with problems, changes, and releases. |
| IncidentFulfillerPSG | Combines permission sets that fulfillers can use to analyze incidents, propose major incident candidates, and manage incident associations with problems, changes, and releases. |
| MajorIncidentManagerPSG | Combines permission sets that major incident managers can use to perform actions on incidents, promote and manage major incidents, resolve and reopen problems, manage incident and problem associations with change requests and releases, and view association records for IT services. |
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