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            Employee Services Portal for IT Service

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            Employee Services Portal for IT Service

            Give your employees a self-service portal to find knowledge articles, create and track their IT issues and requests, acknowledge policies, submit compliance evidence, and get approvals. Managers can approve employee requests, and employees can connect with support teams directly or escalate issues as needed.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            You can create an Employee Services portal for IT Services for your employees on either of two Experience Cloud templates:

            • Agentforce Employee Center
            • Agentic Center

            We recommend using the Agentforce Employee Center template.

            • Compare Employee Services Portal Templates
              Compare the two Experience Cloud templates available for IT Service, Agentic Center and Agentforce Employee Center, to choose the right one for your Employee Services portal site.
            • Set Up the Employee Services Portal Site
              Set up an Employee Services portal to provide a self-service experience for your employees. Assign the required permissions, create the site, add users, set up the service catalog, and configure additional portal features.
            • Explore the Employee Services Portal
              As an employee, use the Employee Services portal to view knowledge articles, raise incidents, cases, and service requests, and track them independently. Chat directly with support teams or escalate through Agentforce, and review approvals as a manager. Some features differ between the Agentic Center and Agentforce Employee Center templates.
             
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