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            Set Up Service Catalog for the Employee Services Portal

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            Set Up Service Catalog for the Employee Services Portal

            The Employee Services portal ships with a Service Catalog page on both the Agentic Center and Agentforce Employee Center templates. Configure the Unified Catalog component on the page to show your IT service offerings to employees.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            User Permissions Needed
            To customize an Experience Builder site: Create and Setup Experiences
            1. From Setup, in the Quick Find box, enter Sites, and then select All Sites under Digital Experiences.
            2. Open your Employee Services portal site in Builder mode.
            3. From the page picker at the top of Builder, select Service Catalog.
            4. Select the Unified Catalog component on the page.
            5. In the configuration panel, enter the record ID of the catalog you want to link to and configure other information.
              If you don't enter the record ID of a specific catalog, all active service processes in your org will be available on the portal.
            6. Publish the changes.
             
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