Loading
Upcoming Mandatory Changes to Public Key Infrastructure (PKI)Read More
Salesforce Enforces New Security Requirements in Summer 2026Read More
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            General IT Service Templates

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce IT Service

            General IT Service Templates

            Use these templates to manage the lifecycle of general IT support and maintenance requests. Provide employees with structured intake forms for reporting technical issues and requesting general assistance, ensuring consistent data capture and automated fulfillment workflows for your IT service desk and support teams.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            • Report Compliance Issue
              Deploy this template to provide employees with a standardized way for reporting potential compliance issues.
            • Request General IT Support
              Deploy this template to standardize all miscellaneous IT support requests that don't fit predefined catalog items.
            • Report Application Issues
              Deploy this template to provide employees with a standardized way to report application issues.
            • Report Internal Application Issues
              Deploy this template to provide employees with a standardized way to report technical issues with internal applications.
            • Report Salesforce Platform Issue
              Deploy this template to provide employees with a standardized way to report Salesforce platform issues.
            • Report SSO Issues
              Deploy this template to provide employees with a standardized way to report Single Sign-On (SSO) issues.
            • Request System Logs
              Deploy this template to provide employees with a standardized way to request the retrieval of system logs.
             
            Loading
            Salesforce Help | Article